The seminar can be held online on the official International Business Academy platform. On completion of the training you will be given a link to the recording, which will be available for one month.
*dates are subject to additional confirmation
excluding VAT
* VAT of 16% will be added to the invoice
Training goals: acquiring knowledge and skills in understanding, preventing, managing and resolving conflict situations and regulating one's emotional state.
Training objectives:
To form a system of knowledge about conflicts and the ways of working with them (prevention, neutralisation, developing options for getting out of difficult situations)
To learn and practise the key techniques for preventing and resolving conflict situations (in relations with line staff, at the «manager-subordinate» level, in the family and everyday life)
To develop the basic skills of regulating and stabilising one's emotional state (both one's own and the opponent's)
Planned outcomes for participants:
Mastering ways of analysing, preventing, managing and constructively resolving conflicts and difficult situations
Mastering the principles of changing one's own emotional state and the emotional state of the other person
Creating action algorithms for frequently encountered difficult situations
Training audience: middle managers, leading specialists of organisations
Delivery methods: The training is based on an interactive methodology — active involvement of participants in the learning process. The main methods: mini-lectures, testing, group discussions, brainstorming, demonstrations by the trainer, work in small groups, mini-presentations, analysis of cases and video clips.
What a conflict is
Definition of conflict
Functions and forms of conflict
Causes of conflict
Positive and negative sides of conflict
Forms and criteria of ending conflicts
Conditions and factors of constructive conflict resolution
The dynamics of conflict
Forms of conflict by increasing hostility, conflict escalation
Effective communication — the decisive tool of constructive conflict management
The «I'm OK / You're OK» attitude
The «I win / you win» approach
«You-statements / I-statements» in communication
Managing emotions
Empathy
Assertiveness
Psychological aikido. Using special techniques
Drawing up a «Conflict map»
Conflict situations at work
Classification of conflicts (types of conflict, causes, forms, scale, duration, direction, significance)
Pros and cons of conflicts
Objective and subjective causes of conflicts in the organisation
Identifying the starting point of a conflict, signals of emerging conflict behaviour
Behavioural styles in conflicts as a way of predicting the opponent's behaviour
Pseudo-conflict, fact conflict, ego conflict, values conflict
Specifics of perception during conflict («attributional distortion», dehumanising the opponent, exaggerated perception, the acceleration reaction, «mirror images», group cohesion phenomena)
Analysis of the main typical conflict situations (relations with line staff, at the «manager-subordinate» level, in the family and everyday life)
How to behave in conflict situations? Basic rules of behaviour
An algorithm for a painless exit from conflict situations
Existing conflict resolution techniques and their application
Developing options for getting out of conflict situations
Conflict prevention (identifying and preventing conflict situations, the manager as a mediator in conflict)
Emotional states and working with them
How to recover after stress or conflict? Diagnostics and self-regulation techniques
Everyday relaxation. Ways of quick recovery when time is limited
Methods of creating a resourceful state
