Business communication skills

Duration 2 days

The seminar can be held online on the official International Business Academy platform. On completion of the training you will be given a link to the recording, which will be available for one month.
*dates are subject to additional confirmation

Seminar dates

Schedule: 10:00 to 17:30
Cost 296 500 tenge

excluding VAT

* VAT of 16% will be added to the invoice

The price includes:

  • Seminar
  • Exclusive handout materials
  • IBA certificates
  • Notepads, pens
  • Lunches and 2 coffee breaks
Register

The aim of the programme is to teach constructive communication in the business environment: with colleagues, customers and partners.

The rich programme will be useful for building and adjusting business processes, as well as for each participant individually. The training is packed with tools for productive interaction in the workplace and contains personal self-development methods.

The programme can be adapted to the corporate culture and the difficulties employees face in business communication.

Key Account Manager

Natalya Batukhtina
ns@iba.kz +7 702 777 44 11 WhatsApp

Key Account Manager

Юлия Копцева
manager@iba.kz +7 702 777 44 11 WhatsApp
Seminar programme Download programme as PDF
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Programme

Communication as the basis of professional activity

Stages of communication, the structure of conducting communication

Forms and styles of communication

Roles in the communication process, typology of interlocutors

Techniques and principles of successful communication

Managing conflicts, barriers, resistance and objections

Emotional intelligence as the main competence of the modern communicator

All areas