The seminar can be held online on the official International Business Academy platform. On completion of the training you will be given a link to the recording, which will be available for one month.
*dates are subject to additional confirmation
excluding VAT
* VAT of 16% will be added to the invoice
Training goal: developing the skills of effective problem solving and making well-founded decisions in various fields of activity.
Target audience:
Managers, executives and specialists who want to improve their decision-making and complex problem-solving skills in their professional work.
Training objectives:
— mastering tools for assessing a situation that requires change and decision-making
— practising techniques for developing and making group and individual decisions
— studying the factors that influence the decision-making process
— learning to investigate the nature of emerging problems
— being able to identify possible alternatives for solving problems
— learning to make well-founded decisions
Formats: information blocks, exercises, role plays, group discussions, debriefing of games and feedback, analysis of video clips.
The nature of problems and decision-making
Defining the problem and its features
Types of problems: simple and complex, single and compound
Principles of decision-making
Decision-making models: intuitive and analytical decision-making
Differences between situations that require problem solving and situations that require a decision
The psychology of decision-making
The influence of emotions on the decision-making process
Basic cognitive biases
The importance of intuition in decision-making
Myths and mistakes in decision-making
Tools and techniques for problem solving
The «5 Whys» method
The Ishikawa diagram (fishbone)
SWOT analysis
Brainstorming
Edward de Bono's «Six Hats» method
Planning a «task tree» (work breakdown structure)
«Decision Tree» analysis
The Pareto method (the 80/20 rule)
Matrix Analysis
Group decision-making
Collective decision-making: pros and cons
Methods of effective teamwork
The group's influence on decision-making: group dynamics and decision-making in a team
Advantages and difficulties of team decisions
Methods of improving teamwork: consensus, delegation and group decision-making
The leader's role in the team decision-making process
Facilitation techniques for generating new ideas and developing solutions in a team
Decision-making models
The OST model
The influence of emotions and cognitive biases on the decision-making process
Decision-making models under risk and uncertainty
The loss minimisation principle
Using information and forecasting
Decision-making in stressful situations
The influence of stress on decision-making
Strategies for reducing stress in the decision-making process
Working with internal barriers
