The seminar can be held online on the official International Business Academy platform. On completion of the training you will be given a link to the recording, which will be available for one month.
*dates are subject to additional confirmation
excluding VAT
* VAT of 16% will be added to the invoice
ITIL version 4 provides organisations with comprehensive guidance for managing IT services in the modern digital world and economy. ITIL 4 is based on established IT Service Management (ITSM) practices, covers new models such as the creation of value streams (Service Value System), and takes into account the use of the existing global approaches DevOps, Agile and Lean.
ITIL 4 describes an integrated model used for creating, delivering and continually improving products and services, emphasising a systems approach and the co-creation of value for the customer organisation and the service provider. ITIL 4 ensures flexible adaptation to the constantly changing internal and external conditions of the organisation's work through the continual improvement of IT services and their component elements under digital transformation (digitalisation).
Unlike the classic (authorised) course «ITIL v4 Foundation», whose programme emphasises mastering the main methods of running multifactor projects to implement the process approach and the continual improvement methods that appeared in ITIL v4, this course examines the issues of effectively organising the processes of managing an IT company (IT unit), with an emphasis on the key points of implementing processes and the details of their interrelationships.
This course does not replace the authorised course «ITIL v4 Foundation» but complements it with a full overview of the processes. Module 1 of this training, «Introduction to IT Service Management», is identical to the corresponding module of the authorised course. The remaining modules contain information of a different nature that does not overlap with the authorised course.
The aim of the course is not to acquire practical skills in building processes. That aim is achieved in subsequent, practice-oriented trainings.
This course is recommended for employees involved in programmes and projects aimed at improving IT processes (IT activities): heads of IT companies, IT directors, IT managers, senior and middle IT managers.
For the sake of general awareness, aligning understanding and, consequently, reducing staff resistance to organisational change, the course «ITIL v4 Foundation» may also be recommended to IT specialists (i.e. non-managerial IT staff).
No special knowledge or skills are required for effective learning on this course. Nevertheless, work experience in the IT unit of a company of any profile, or in an IT company, is welcome.
Deliver & Support: delivering products and services, providing user support and performing daily operations. The following practices are covered: Incident management, Problem management, Monitoring and event management, Service request management, Service desk, Infrastructure management, Software management, Operations management
Design & Transition: design and production. The following practices (processes) are covered: Project management, Service design management, Capacity and availability management, Continuity management, Information security management, Change control, Asset management, Configuration management, Release and deployment management, Knowledge management
Governance: interaction between IT and the business. The following practices (processes) are covered: Business relationship management, Risk management, Strategy management, Financial management, Portfolio management
Engage: interaction between IT and the business. The following practices (processes) are covered: Demand management, Service catalogue management, Service level management
Obtain / Build: acquiring or producing products and services. The following practices are covered: Supplier management, Software development management, Infrastructure and platform management, Testing and validation management
Continual Improvement: evaluating the products and services delivered, analysing them and looking for ways to continually improve quality. The following practices are covered: Continual improvement, Measurement and reporting
8. List of materials provided on the course
A book is provided in paper or electronic form containing:
In addition, materials are provided in electronic form for practical work with process regulations and their implementation at the enterprise, e-books, etc., approximately 700 MB in total.
The main components of the electronic set of materials include:
