Consultant, expert in: service management, process management, project management, building information systems
Accredited ITSM trainer (ITIL, RESILIA, COBIT) from 2011 to 2021
Microsoft Certified Trainer from 2002 to 2014
Microsoft Certified Systems Engineer (MCSE)
INTERNATIONAL CERTIFICATES
ITIL Approved Trainer from 2011 to 2021
ITIL v.3/v.4 certification levels: ITIL v.4 Managing Professional — 2019. ITIL v.3 Expert — 2011; ITIL v.3 Operational Support and Analysis (OSA), Service Offerings and Agreements (SOA), Release, Control and Validation (RCV), Planning, Protection and Optimization (PPO) — 2010
ITIL v.3 Foundation Certificate in IT Service Management — 2009
ITIL v.2 Foundation Certificate in IT Service Management — 2005
Foundation Certificate in RESILIA (Cyber Resilience Best Practices) — 2015
Trainer, Microsoft Solutions Framework (MCT, IT project management) from 2008 to 2014
Trainer, Microsoft Operations Framework (MCT-MOF) — from 2006 to 2014
Microsoft Certified Trainer (MCT) — from 2002 to 2014
Microsoft Technical Certifications:
Systems Engineering & Networks: MCSE, MCSA in Microsoft Windows NT 4.0 & 2000 & 2003
Database Administration & Development: MCDBA, MCTS in Microsoft SQL Server
Project Management: MCTS in Microsoft Project 2007
Microsoft Certified Professional (MCP) — since 1998
PROFESSIONAL INTERESTS
Expert in information systems, consultant, accredited ITSM trainer (ITIL, COBIT), Microsoft Certified Trainer
PRACTICAL EXPERIENCE
2005 — present: Independent teaching and consulting in Russia and the CIS. Projects delivered jointly with: ITpreneurs Nederland BV (international training centre, Netherlands), the Peoplecert international testing centre, IT Academy (Moscow and other Russian regions), the Tritec and Granit training centres (Moscow, Saratov, Samara), the Lanit Network Academy (Russia), Incom and Fast Lane (Ukraine, Belarus, Kazakhstan), the Itilect, BAS University and Stex training centres and others (Kazakhstan), the international industrial holding Eurasian Resources Group (ERG), ICL Services (Kazan), the IT Directors\' Club of the Udmurt Republic (Izhevsk, Kirov), the Novostal-M metallurgical holding (novostal-m.ru, Russia) and others.
Areas of activity: IT Service Management (ITIL, RESILIA, COBIT), project management (PMI, Agile / Scrum / Kanban), Microsoft technical and management trainings (MOF, MSF).
2003 — 2005: IT expert, instructor in the training department of the Tritec training centre (Saratov, Samara): delivering authorised Microsoft courses, developing and delivering courses in project management (PMI), ITIL courses, Microsoft Project, architecture, building and security of information systems, training service engineers in computer and information system maintenance, etc.
2001 — 2003: IT expert, head of the technical department of the Tritec training centre. Managing the company\'s technical department, working as an instructor in the training department, participating in company projects.
1999 — 2001: Biks advertising and printing company:
lead IT specialist. Development and support of the company\'s information system and printing equipment.
1998 — 1999: Saratov regional office of the Pension Fund of the Russian Federation, automation department: chief specialist, acting head of the automation department for the Saratov region.
1997 — 1998: Tritec Microsystems, technical centre: service engineer, systems engineer. Delivering the company\'s consulting projects, installing structured cabling systems, technical support for client enterprises.
1995 — 1997: Saratov Airlines JSC, information and analytical centre: electronics engineer. Maintenance and support of the Sirena automated booking system, computer equipment and data transmission systems
EDUCATION
— ITpreneurs Nederland BV training centre (Rotterdam, Netherlands). Distance learning programme: "ITIL v4 Managing Professional Transition", 2019
— ITpreneurs Nederland BV training centre (Rotterdam, Netherlands). Distance learning programme: "ITIL v4 Foundation: Training the Trainers", 2018
— ITpreneurs Nederland BV training centre (Rotterdam, Netherlands). Distance learning programmes: "RESILIA Foundation: Training the Trainers", "ITIL Practitioner: Training the Trainers", 2015
— IT-Expert training centre (Moscow), "IT Audit (COBIT)" programme, 2011
— ITpreneurs Nederland BV training centre (Rotterdam, Netherlands). Programme: ITIL v.3 Training the Trainers — "ITIL® v3 Expert and Intermediate Boot Camp", 2010
— 5-55 company training centre (Moscow) — programmes: "Service Offerings and Agreements" (ITIL v.3), "IT Financial Management", 2007
— Digicomp Academy, Microsoft (Zurich, Switzerland) — training and certification under the "Microsoft Operations Framework: Training the Trainers" programme, 2006
— IT-Expert training centre (Moscow) — programmes "ITIL Fundamentals", "Organising a Service Desk", 2004
— Academy of Information Systems (Moscow) — programme "Project Management Based on PMI Technology, Using Microsoft Project", 2003
— Microinform authorised training centre (Moscow) — training and certification under the Microsoft Certified Trainer programme, 2002
— Saratov State Technical University, Faculty of Electronic Engineering and Instrument Making, 1990 — 1995, specialisation: electrical engineer