Optimising the operation of a motor transport enterprise (transport department)

Programme

Goals, objectives and directions of development of a motor transport enterprise

• Analysing the main indicators characterising the activities of a motor transport enterprise or transport service
• Analysing tools aimed at achieving and maintaining target levels of performance indicators of the motor transport enterprise or transport service

Workshop: Participants will analyse and discuss target indicators using the example of their own enterprises and units

• A system of comprehensive performance indicators for the fleet (BSC technology)
• Ways to increase the competitiveness of a motor transport enterprise or transport service
• Drivers of increasing the profitability of a motor transport enterprise

Workshop: Participants will develop a programme of measures to improve the effectiveness of their enterprises and services

Initiatives aimed at increasing fleet income

• Managing the range of transport services
• Quality indicators of transport services
• Customer relationship management
• Sources of high-margin transport services
• Pricing management

Ways to reduce the cost of transportation (transport services)

• Why cost reduction programmes are needed. Where a motor transport enterprise can save
• Increasing labour productivity (technical, organisational and social factors)
• Improving rolling stock utilisation indicators (load capacity utilisation, mileage utilisation)
• Controlled cost management. Which costs require special attention
• Why unit cost control is necessary. Types of analysis
• Analysing the cost reduction programmes of foreign and Russian motor transport companies

Workshop: Participants will develop a programme for reducing costs and the cost of transportation for their enterprises and services

The practice of using «lean production» technology in the fleet

• Types of non-value-adding waste in the fleet
• Analysing the causes of downtime, reserves for increasing vehicle turnover
• Examples of implementing a transport management (planning, control) system
• Organising a waste reduction project based on the 5S principles

Workshop: Participants will develop a programme for combating waste and downtime for their enterprises and services

Ensuring the maximum return from the assets used

• Ways to improve the efficiency of fixed asset use (managing vehicle service life, increasing the productivity of vehicles and repair equipment...)
• Initiatives aimed at accelerating the turnover of the enterprise's working capital

Organisational development of a motor transport enterprise or transport service

• Types of organisational management structures of a motor transport enterprise
• Principles of management by objectives. Examples of tasks of the units of a motor transport enterprise or transport service

Tasks of the head of a motor transport enterprise or transport service

• Organising the transportation process, selling transport services
• Working with staff (recruitment, training, ensuring fitness for work)
• Maintenance and repair
• Organising fleet planning and renewal
• Loading and unloading operations
• Working with supervisory bodies
• Organisational development of the motor transport enterprise or transport service based on the principles of management by objectives

Workshop: Participants will draft regulations on the transport service and a job description for the transport service director

Planning, budgeting and control

• Organising planning and tools for monitoring planned indicators
• Planning purchases and vehicle requirements (how to manage vehicle service life, which types of vehicles are needed, versatility / specialisation, total operating costs)
• Planning the effective use of vehicles
• Drawing up the budget of the motor transport enterprise or transport service (fuel, maintenance, repairs, spare parts...)
• Advantages of object-based budget planning and control

Workshop: Participants will review examples of planned performance indicators of a motor transport enterprise or transport service and tools for monitoring them

What is outsourcing and why does a motor transport enterprise or transport service need it? Working with contractors

• Reasons for using outsourcing
• The outsourcing matrix
• Decision criteria
• Examples of outsourcing transport units
• Criteria for finding and selecting service providers
• Fleet management

Workshop: Participants will develop an algorithm for outsourcing a company's transport service

Dispatching and routing

• Main dispatching tasks
• Specifics of planning and monitoring vehicle use
• Tracking vehicle location on the route. Solutions based on GLONASS / GPS technologies. Tools for monitoring drivers' compliance with driving, work and rest regimes

Remuneration and types of bonus systems for staff of a motor transport enterprise

• Principles of the staff motivation system of a motor transport enterprise
• Structure of the compensation package. Examples of compensation packages of leading foreign and domestic companies
• What to pay the manager, middle managers, drivers, mechanics and other staff of the motor transport enterprise for
• Financial liability
• Bonuses: to whom, for what, how much, how often
• How to develop a system of performance indicators (KPIs) for a motor transport enterprise
• Developing a KPI system for the units of a motor transport enterprise

Workshop: Using the methodology presented, participants will develop KPIs for the units of a motor transport enterprise

Automating the management of a motor transport enterprise

• Examples of software solutions for comprehensive fleet management: 1C RARUS, TRIM, maintenance and repair accounting systems, etc.
• Assessing the advantages and disadvantages of software solutions