ITIL v4 Specialist: Drive Stakeholder Value (DSV). Increasing value for stakeholders

General information about the course:

The training «ITIL v4 Specialist: Drive Stakeholder Value (DSV)» describes a systematic approach to creating a successful (i.e. meeting or exceeding expectations) experience for customers, users, suppliers and partners in their interaction with the service provider and its services, considering the application of the practices:

• — Relationship management
• — supplier management
• — business analysis
• — service catalogue management
• — service level management
• — service portfolio management

to ensure the co-creation and continual increase of the value of services for all stakeholders. The course is based on the publication «ITIL^® 4 Drive Stakeholder Value».

Who the course is for:

Studying the course materials may be useful to the following categories of specialists:

• — Heads of IT units and service companies
• — Relationship managers, account managers / service level managers
• — Support service managers
• — Marketing managers
• — Project managers
• — Business analysts, product and service owners and architects
• — Service management experts and consultants

Course goals and objectives:

On completing the course the following knowledge and skills are acquired:

• — Understanding of approaches to optimising the value stakeholders receive from services
• — Understanding of the principles of building relationships, and of defining, detailing and realising the value of services