Tatyana
Fedorova

Professional interests

• Organisational management
• Services marketing management
• Process management
• Financial services methodology

Practical experience

• 2016 — present — University of International Business (UIB), Department of Management and Business, lecturer
• 2014 — 2016 — Panika (lost and found bureau), executive director
• 2013 — 2014 — DragAu, head of CRM
• 2013 — 2013 — Alliance Bank JSC, Legal Department (short-term project), developing a system for recording and monitoring the work of the bank\'s Legal Department
• 2013 — 2013 — DragAu, head of CRM
• 2012 — 2013 — Almaty, Eximbank, deputy director of the Strategic Development and Marketing Department / head of the banking products methodology unit
• 2011 — 2012 — Almaty, BTA Bank, Adviser to the Chairman of the Bank
• 2007 — 2011 — Almaty, BTA Bank, Director of Retail Marketing
• 2006 — 2007 — Almaty, Bank TuranAlem, executive director, "Alternative Channels and Service Quality" division
• 2005 — 2006 — Almaty, Kazkommertsbank, Marketing Department, director
• 2000 — 2005 — Almaty, Kazkommertsbank, Marketing Department, Marketing Analysis Division / head
• 1999 — 2000 — Kazkommertsbank, Commercial Directorate of the Branch Network, regional economy research specialist
• 1997 — 1999 — Kazkommertsbank, Banking Technology and Marketing Division, head of the Marketing Research Department (formerly the Market Analysis Department)
• 1994 — 1997 — Almaty, Carana Corporation (USA), USAID-funded projects, consultant
• 1982 — 1994 — Almaty, Kazakh Agricultural Institute (now Kazakh National Agrarian University), departments of Machine Repair and Machine-Tractor Fleet Operation, lecturer

Education

• 2004 — MBA, HEC Paris, specialisation in financial risks (main subjects: accounting, management control, strategy, international finance, corporate finance, insurance risks, credit risk analysis, banking risks, capital markets, geopolitical risks, risk management), diploma with honours
• 2002 — 2003 — HEC Paris, "Master in Advanced Management" programme, specialisation in marketing (main subjects: strategy, marketing, enterprise design, logistics, corporate finance, enterprise management), diploma with honours
• 1985 — 1988 — Kazakh Agricultural Institute, Department of Machine-Tractor Fleet Operation, postgraduate studies
• 1977 — 1982 — Kazakh Agricultural Institute, Faculty of Agricultural Mechanisation, diploma of engineer and teacher of special technical disciplines