If the programme cannot be held for reasons beyond the Client's control, the Contractor agrees a different date and time for the programme with the Client. If the Client does not agree to attend the training on a different date and time, the Contractor refunds the amount paid for the programme to the Client in the following order:
Click the Apply for refund button and the website will automatically take you to the refund form.
The Client sends the Contractor a copy of the refund letter to your consultant's e-mail, or the original letter (on paper) requesting a refund of the amounts paid, stating the grounds for the refund and the bank details for the transfer
If the refund application is filled in correctly, we will refund the money within 14 (fourteen) calendar days of receiving the Client's notification letter;
If the information in the application is insufficient, we will contact you to clarify the details so that we can refund the money as quickly as possible.
The Contractor has the right to refund the money without a refund application from the Client and within a shorter period.