Oleg
Vladimirovich
Shmelev

• Practising expert in the restaurant business, director of restaurants at the Victoria Hotel, St. Petersburg
• Development of the technological design of an establishment
• Development and writing of service standards
• Staff training in service standards
• Setting up a service system
• Creating a corporate training centre
• Consulting on opening a business

Practical experience

• Over 15 years of teaching experience
• Member of the Academy of Hospitality and of the French gastronomic guild "Chaîne des Rôtisseurs" with the rank of Chevalier de Gastronome
• 2010 — Victoria Hotel, St. Petersburg, head of the restaurant service (Japanese, Italian and European cuisine restaurants)
• 2010 — Hilton hotel (Krasnodar region), assistant director of the food and beverage service (Asian, Thai and Vietnamese, Italian; bars, coffee shop)
• 2009 — Dvor restaurant complex, Pskov, service training manager for 4 restaurants
• 2003 — Administrative Department of the President of the Russian Federation, Baltiyskaya Zvezda hotel, St. Petersburg, manager of the hotel restaurants (Russian and Italian cuisine)
• 1998 – 2002 — Astoria hotel, Rocco Forte, staff training manager for the restaurants Davydov (Russian-European) and Borsalino (Italian, Japanese)
• 1996 – 1997 — John Bull Pub and T.G.I. Friday\'s chain of English restaurants in Moscow, participation in opening and development as training manager
• 1995 – 1997 — RosInter — Baskin-Robbins, Moscow, trainer for service and management staff of the chain, manager of the corporate training centre
• 1991 – 1995 — Grand Hotel Europe, St. Petersburg, manager of the Sadko restaurant

Education

• 2000 – 2002 — State University, Foreign Language Courses, English translator
• 2002 — "Train The Trainer" (USA), restaurant staff training course
• 2001 — Institute of Personnel and Development (United Kingdom), IPD Certificate in Personnel Practice
• 2000 — Belmoral, practical restaurant training (Scotland)
• 1996 — Carlsberg-Tetley Brewery in Burton-upon-Trent, restaurant school (United Kingdom)
• 1996 — Sundridge Park, restaurant managers\' training centre (United Kingdom)
• 1995 — Business Management Education Program (USA), Manager of service enterprises (restaurants and hotels)
• 1975 – 1979 — Academy of Arts (St. Petersburg)